Jess seems to find this some variety of confusing; I simply find it "weather".
Yesterday, I fixed something that was breaking live-streaming for many users in Russia, I think. I like it when a reddit complaint leads to a straightforward bugfix I can actually implement; it makes me feel less like a "hero" (which is good short term and bad long term) and more like I'm just doing my job.
Unfortunately, live-streaming isn't really my job.
I wonder if there's any companies that just have software development strike teams that just go around fixing high-touch user complaints. I guess there's only a handful of companies big enough to make that worthwhile, but it might be cool to have a general purpose strike team of a half dozen people to do things like that. I guess the biggest problem is the learning curve for any particular problem: it's taken more more than 12 months of listening to complaints every day to get to the point where a non-trivial chunk of them are actionable.
I still like the idea, even if it's impractical.