Log in

No account? Create an account
Previous Entry Share Next Entry
Wonderful Organize-It, Jess
On Sunday, my computer was regularly throwing Kernel Panics for no obvious reason - it seemed like every time I shifted my weight, it would flip out. This continued to get worse throughout the day, until at about 2pm, it stopped working completely: wouldn't even get to the startup 'ding'.

This seemed representative of a Logic Board failure, based on my best guess and some help from idigital, and I was concerned about the difficulty of getting it fixed. After messing with it for 30 minutes or so, I decided to just let it be and go take a nap.

When I woke up 3 hours later, Jess presented me with a computer -- at first I didn't think it was mine, as the battery was no longer duct taped in place (and it was logged into a different user, so the Desktop looked different). Jess pointed to the palmrest pitting and said that it was indeed mine. She had taken it to Organize-It (Still the absolute best store in town for mac repairs) and asked the guy to look at it: he originally said to come get it tomorrow, but 30 minutes later, he had Jess come back and grab it.

At 5:30 on Sunday night, the guy turned around my computer repair in less than an hour: Jess was able to get the machine fixed, literally while I slept.

(The battery that had been loose for a bit was apparently not connecting fully, and therefore had to be replaced as it was causing different voltages or something like that. I'm probably lucky I didn't fry the machine or myself.)

In summary: Jess is wonderful. She took my computer and got it fixed for me. And Tom Roberts of Organize-It is also wonderful, as he fixes things for me in record time. (He even burned me a DVD of "Pirates of the Silicon Valley" -- unfortunately, the last 25 minutes or so of the movie are unplayable, either because my drive is borked, or the disk it's burned on is borked.) It made me a much happier person on Sunday to have my computer back in my hands and working again.

  • 1

Reading about other people being happy often tends to make me happy, too. Thanks!

Is it cheap? My keyboard has a few keys that don't work, which is deal-with-able but annoying as shit.

Having him replace the keyboard is something like $75? $40 if you want to buy the parts and do it yourself.

So it's not ridiculously cheap.

Are you not still under warranty from Apple? The reason I don't go to Apple is because they refused to touch my machine anymore, because of the physical damage it has suffered.

I doubt I'm still under warranty. I got my iBook in, like, May 2005.

It's still under warranty. Go now.

You get a 1 year warranty from the day you buy it. You can buy applecare (~$300) for an additional two years, but don't screw yourself over. Take it in, now. If it's a day over, they'll probably tell you no, so get into the shop and check it out.

  • 1