Chris Schmidt (crschmidt) wrote,
Chris Schmidt
crschmidt

Laptop Alive? Definitive answer: Maybe.

So, I went to the apple store. Nice to have one in town now - two public transport hops away.

Get there. Go to computer, fill out Genius bar thing, it says 'Your appointment time is 3:50pm.'

Hello, 10:15am, 3:50pm is very far away from you.

Walk up to the Genius Bar. "Uh, how accurate is this?"

"Well, should have asked us. Looking at it, should be about... 45 minutes?"
"45 minutes? It says 5 hours."
"Yeah, well, it's a bit wrong. Here, have a pager, walk around the mall."

1.5 hours later, telepwen calls and says "Hi, I'm at south Station." I walk into the Genius bar, hold up the pager to return it, saying I can't wait any longer... and it buzzes. Literally, as I'm passing it back.

I set the computer up, and tell the guy I really don't have time. He reads my ticket, says 'let me just look at it', pops off the battery, and jimmies with the wireless card (which is apparently right there). He walks into a back room, comes out, tells me it should work: I test it out and it does.

"So, what do I have to do to do what you just did?"
"Well, here's the thing. You've got $600 of body damage: if any internal components are broken, that goes up to $900. If three or more, or the LCD, break, you're at $1200 of non-warranty covered repairs."
"Okay. But what did you do? can I do it again?"
"The only advice I have to you is to be nicer to this thing."

Look, I understand my computer is in bad shape. It's been dropped, carried, and tormented badly for the past year. As much as I love it, however, I don't care: It's a tool, and all I care is that it gets the job done. Right now, it's not. I want you to tell me how you did what you did so that I can do it myself.That's all. Of course, he didn't tell me, which leads me to believe that most likely? He didn't do anything. He took it to a back room, poked at it a bit, came back, and it worked. That's all there is to it. The body damage in this case is *not* really the issue: the computer was working, it suddenly stopped with no movement. That is not the fault of being dropped: it was sitting in my lap working, then it was sitting in my lap not working. I'm not happy being told that this is the problem.

In any case, it's still intermittent. Once I get a few more checks in the bank, I'll get wireless->ethernet bridges throughout the house and just pigtail off those. For now, I just have one thing to say: Apple Support can be great or bad, and it all depends on the tech you get. So far, I'm riding about 50/50, but the downside of the 50 have been the most recent. If it keeps up, I'm not going to be happy, and I hope that someone realizes this possibility, even if it doesn't mean anything to lose me as a customer.
Subscribe
  • Post a new comment

    Error

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 15 comments